Workflow Automation
Stop paying people to move information between systems.
Simple workflows from $750 · Complete systems from $7,500 (AUD, excl. GST)
A workflow audit and process map is $500–$1,500 and is credited against the build if you proceed. Price depends on the number of steps, systems involved and the approval rules.
The problem this solves
Manual handoffs are where information goes missing.
Manual handoffs are where information goes missing. The enquiry that was never followed up, the order that was never approved, the incident that was never escalated — almost always a person, not a system, was the only link in the chain.
- The same information is typed into more than one place
- Follow-ups depend on somebody remembering
- Approvals sit in an inbox for days
- Reports are rebuilt by hand every week or month
- Nobody can say who changed something, or when
Who this is for
This service earns its price when at least one of these is true.
- Businesses where administration grows faster than revenue
- Operators managing approvals across more than one site
- Teams handling enquiries, bookings or orders by email
- Anyone rebuilding the same report on a schedule
- Businesses with a compliance obligation that needs evidence
What you receive
Deliverables
- Workflow audit and process map of the current state
- Documented target workflow with the rules written down
- Built and tested automation with error handling
- Notification and escalation rules
- Audit records for every automated action
- A manual override path, so the business never depends on the automation alone
- Handover documentation covering what runs, when, and what to do if it fails
What it does
Typical functionality
- Form-to-email workflows with validation and routing
- Enquiry-to-CRM workflows so leads land in one place
- Booking confirmations and reminders
- Invoice approval workflows with thresholds and delegation
- Stock ordering and approval routing
- Incident notifications and escalation
- Scheduled reports delivered to the right people
- Cross-system data synchronisation
Every workflow we build
Trigger
A form, a booking, a stock level, a scheduled time.
Validation
Check the data is complete and plausible before it moves.
Business Rules
Your thresholds, approvals and routing — written down.
Action
Notify, create, update, sync or escalate.
Audit Record
What happened, when, and on whose authority.
Delivery
How the work runs.
The same seven stages as every other project, with the detail that applies to this service.
- 01
Discover
We watch the process as it runs today and record every step.
- 02
Plan
Map the target workflow, its rules, and its failure modes.
- 03
Design
Agree triggers, validation, business rules, actions and records.
- 04
Build
Implement the workflow with retries and error notifications.
- 05
Test
Run real cases, including the ones designed to fail.
- 06
Launch
Run in parallel with the manual process, then cut over.
- 07
Support
Monitor, tune the rules, and extend as the business changes.
Pricing
Simple workflows from $750 · Complete systems from $7,500 (AUD, excl. GST)
A workflow audit and process map is $500–$1,500 and is credited against the build if you proceed. Price depends on the number of steps, systems involved and the approval rules.
All prices are in AUD and exclude GST. Domains, hosting overages and third-party subscriptions are billed separately. Final pricing depends on scope, integrations, security requirements and project complexity.
Questions
The things people ask before they commit.
What can realistically be automated?
Anything with a clear trigger and a rule you can write down. If two people would disagree about what should happen next, that step needs a human decision — we build the approval, not the guess.
What happens when an automation fails?
Every workflow we build has an error path: a retry, a notification to a named person, and a record of what failed. Silent failure is the one outcome an automation must never have.
Will this replace staff?
In practice it usually removes the least valuable part of somebody's day. Most clients redeploy the time rather than the person.
Do we need a custom application first?
No. Plenty of useful workflows connect the systems you already use. An application only becomes necessary when the process needs its own data and interface.
Can you automate something that involves a system you did not build?
If it has an API or a reliable export, usually yes. If it does not, we will tell you before you spend anything.
Related work
Where this service has been used.
- OrderingSite viewDriverAdminApprovedAwaitingDeliveredApprovedApprovalProof of delivery
Web Applications · Multi-site hospitality
In DevelopmentMulti-Site Delivery and Stock Application
Ordering, approval, delivery and stock reconciliation across several hospitality sites, with driver, site and administrator views of the same data.
Read the case study - Field captureEscalatedAudit trailNotifiedReviewedSigned off
Web Applications · Compliance and safety
Private ProjectAccord Incident Reporting
A mobile-first incident capture and escalation system, built so that a report filed on the floor becomes a reviewable record with an audit trail.
Read the case study
Point at the task nobody wants to do.
Bring one repetitive process to a free consultation and we will tell you whether it is worth automating.