Hosting and Ongoing Support
Someone whose job it is to notice before your customers do.
From $49/month · Growth Care $199/month recommended (AUD, excl. GST)
Plans are month to month. Unused change time does not roll over. Domain registration, third-party subscriptions and hosting overages are billed separately at cost.
The problem this solves
Sites without an owner degrade quietly.
Sites without an owner degrade quietly. The enquiry form stops delivering, a dependency picks up a published vulnerability, or the hosting bill lapses. The business usually finds out from a customer.
- Nobody is certain who hosts the site or where the domain is registered
- You are not sure whether the enquiry form still sends anywhere
- Small content changes wait weeks because there is no one to ask
- Nothing has been updated since launch
- There is no monitoring, so an outage is only noticed by accident
Who this is for
This service earns its price when at least one of these is true.
- Businesses that want the site handled rather than managed
- Owners without an in-house technical person
- Anyone who has inherited a site and does not know its current state
- Clients running an application that needs ongoing care
What you receive
Deliverables
- Commercial Vercel hosting on a plan sized to your traffic
- Automatic SSL certificates and renewal
- Deployment pipeline with preview builds before anything goes live
- Uptime and error monitoring
- Backups, where the site holds data that needs backing up
- Dependency and security updates
- An agreed allowance of content and layout changes each month
- Google Business Profile support on the higher plans
- Performance reporting
- Priority response options
What it does
Typical functionality
- Hosting Only — $49/month: hosting, SSL, deployment, basic monitoring
- Essential Care — $99/month: adds security updates, monitoring, backups and 30 minutes of content updates
- Growth Care — $199/month: adds up to two hours of updates, Google Business Profile support, monthly reporting and priority response
- Local Growth — $349/month: adds up to four hours of updates, local SEO improvements and Google Profile content
- Application Care from $299/month for custom applications
Delivery
How the work runs.
The same seven stages as every other project, with the detail that applies to this service.
- 01
Discover
Review the current hosting, domain and site state.
- 02
Plan
Agree the plan level and what is included each month.
- 03
Design
Set up monitoring, alerting and the change request path.
- 04
Build
Migrate hosting and connect the deployment pipeline.
- 05
Test
Verify SSL, DNS, forms, redirects and monitoring.
- 06
Launch
Cut over with no downtime and confirm everything resolves.
- 07
Support
Ongoing updates, changes and reporting.
Pricing
From $49/month · Growth Care $199/month recommended (AUD, excl. GST)
Plans are month to month. Unused change time does not roll over. Domain registration, third-party subscriptions and hosting overages are billed separately at cost.
All prices are in AUD and exclude GST. Domains, hosting overages and third-party subscriptions are billed separately. Final pricing depends on scope, integrations, security requirements and project complexity.
Questions
The things people ask before they commit.
Am I locked into a contract?
No. Plans are month to month. If you leave, we hand over the repository, the domain and the hosting configuration.
What counts as an update?
Content changes, new sections, image swaps, price and hours updates, small layout adjustments. New pages and new functionality are quoted separately.
Do I need a plan if you built my site?
You need hosting. Beyond that, the maintenance plans are optional. Sites with forms, integrations or an application behind them benefit most, because those are the parts that break quietly.
What is actually backed up?
The code is versioned in Git, so it is always recoverable. Where a site or application stores data, backups cover that data on a schedule agreed with you. A static marketing site has no database to back up, and we will say so rather than charge for it.
How fast is priority support?
Growth Care and above get a same-business-day first response. The exact response and resolution targets are set out in the plan agreement rather than promised loosely here.
Hand the maintenance to someone who watches it.
Tell us what you are running now and we will recommend the smallest plan that covers it.