Terms of service

This website is operated by Mulate Digital, trading as Mulate Digital Digital Solutions. In these terms, “we” and “us” means that business, and “you” means the person or organisation using the site or engaging us.

Using this website means you accept these terms. If you do not, please do not use the site.

Prices published on this site are starting prices in Australian dollars and exclude GST. They are indicative, not offers. A binding price exists only in a written proposal issued for your project.

Web application and workflow work is quoted after a paid discovery stage. Discovery produces a process map, a data model and a technical specification, and the fee for it is payable whether or not you proceed with the build. The resulting specification is yours: you may take it to another developer.

Work outside an agreed scope is quoted separately and only begins once you approve it in writing.

Projects run on milestone payments set out in the proposal, beginning with a deposit before work starts. Invoices are payable within the terms shown on the invoice.

Monthly hosting and support plans are billed in advance, month to month, and can be cancelled with the notice period stated in the plan agreement. Unused change time does not accumulate between months.

Domain registration, third-party subscriptions and hosting usage above a plan allowance are billed separately at cost. Where possible, these are set up in your own accounts so billing and ownership stay with you.

Projects depend on content, images, approvals and access arriving when they are needed. Where a project is delayed waiting on those, timelines move accordingly.

You confirm that any content you supply is yours to use, and that you hold the rights or licences for any text, images, logos or fonts you give us. You remain responsible for the accuracy of the information published about your business.

Where we act on a Google Business Profile or another account, we do so with your authorisation, as a manager on your own account. We do not create, claim or verify a listing on your behalf without your participation, and we never ask for your account password.

On final payment, the code and content produced for your project are yours, together with the repository and the infrastructure accounts held in your name.

We keep ownership of any general tools, libraries and internal components we developed before or outside your project, and grant you an ongoing licence to use them as part of what we deliver. We do not take exclusivity over general techniques or know-how.

Unless you ask us not to, we may describe the work in our portfolio. Where a project is confidential, we publish only a sanitised description with no client name, no internal address and no operational detail.

Projects often depend on services we do not control — payment processors, email and SMS providers, accounting systems, point of sale platforms and Google.

What an integration can do is limited by what that provider's API permits, by your licence tier with them, and by their terms. Those things can change without notice. We check feasibility before quoting, and we will tell you when something is not possible, but we cannot be responsible for a third party changing, restricting or withdrawing their service.

Search rankings, Google verification outcomes and listing decisions are determined by Google. No provider, including us, can guarantee them.

We take reasonable care and skill in everything we deliver, and we fix defects in work we have built when they are reported within the period stated in the proposal.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where liability can be limited, ours is limited to re-supplying the relevant services or refunding the amount paid for them.

To the extent permitted by law, we are not liable for indirect or consequential loss, including lost profit, lost revenue or lost data, arising from the use of a website or application, or from an outage or change in a third-party service.

The content of this site is provided for information. Case studies describe work with the status shown on each one; a project marked as in development, a concept or an internal product is exactly that, and is not presented as a completed client engagement.

Please do not use the enquiry form to send unsolicited marketing, or attempt to disrupt, probe or overload this site. The form is rate limited and submissions that appear automated are discarded.

How we handle personal information is set out in our privacy policy, which forms part of these terms.

These terms are governed by the law of New South Wales, Australia, and the courts of that jurisdiction have exclusive jurisdiction over any dispute. If a provision is found unenforceable, the rest continues to apply.